Amazon Success Executive

Warszawa, mazowieckie, Polska | Customer Care | Full-time

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Webinterpret is a fast-growing business with offices in 5 countries. Our SaaS-based software provides an e-commerce Localization Engine that enables online retailers to rapidly expand their business into international markets.
Our services are appreciated by over 20,000 retailers across Europe, US and China and are used to run cross-border eCommerce stores with some of the biggest names in e-commerce such as Amazon, Ebay, PayPal and others.

To support our growth, we are looking for an Amazon Success Executive who will lead the further development of our business.

Amazon Success Executive

Location: Warsaw, Inflancka 4a

RESPONSIBILITIES

  • Act as an expert on the Amazon platform and support company growth on this channel. Deliver a double-digit YoY growth for our existing paying client base.
  • Assess account performance, provide solutions and improvements to customers to increase their sales and ultimately their satisfaction.
  • Provide extensive account analysis and recommendations.
  • Use your expertise to interact daily with Product Management, Engineering, and Operations for product improvements.
  • Provide advice and best practices for existing clients of the company's web-based application via our communication channels.
  • Interact with Sales, 1st and 2nd line of support representatives to both mentor and help to solve issues preventing customer’s accounts from performing.
  • Build excellent relationships with a broad portfolio of clients from a range of industries.

 

MUST HAVE

  • Min 2 years experience with Amazon product working in Customer Care, Account Management/Success and/or Sales
  • Proven success(es) while working with Amazon product
  • Excellent organizational, written and oral communication skills
  • Great analytical skills
  • Excellent/ Native English (C1 and upper)
  • Strong customer relationship building

ASPIRATIONAL

  • Excellent/ Native German (C1 and upper)

 

WE OFFER

  • Working for a fast-growing international company with well-established partners (Amazon,eBay)
  • Attractive remuneration
  • Opportunities for development and growth
  • Referral program
  • Integration program
  • Friendly atmosphere, start-up like environment
  • Relocation support