Community Specialist

Warsaw, Poland Full-time

Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade.
Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300% and it shows no signs of slowdown.

To support this growth, we are looking for a self-motivated and experienced:

 

Community Specialist with English

Location: Warsaw, Inflancka 4a

 

RESPONSIBILITIES

  • Act as the voice behind updates on Webinterpret on social networks including Facebook, Twitter, Google Plus, LinkedIn and other.
  • Gather positive reviews from the community and customer testimonials in order to improve the company perception on all channels.
  • Keep an eye on community needs and the feedback Webinterpret gets.
  • Management of crisis communication planning and response for a variety of issues across the online forums. Maintain and evolve scenario-based communications plans.
  • Grow and lead the fan/follower communities, respond to their feedback and concerns and work to keep them informed of promotions, product updates and news.
  • Develop suitable metrics to enable accurate measurement and reporting on web and social media interactions to identify opportunities for improvement and prioritize strategies with clear ROI
  • Help on the development of marketing content: writereview and edit marketing communications, product messaging and value added content (studies, whitepapers, etc. ) prior to launch.

 

MUST HAVE

  • Fluent English (written & spoken/native level of English preferred).
  • 2+ years of developing and managing social media and/or digital marketing and communications programs or 2+ years of Online Customer Support experience.
  • Excellent verbal and written communication skills.
  • Excellent organizational and problem-solving skills.

 

WE OFFER

  • Working with big partners (eBay, Amazon, Google, PayPal, and others)
  • Product on a big and international scale
  • Dynamic international team
  • Opportunities for development
  • Attractive remuneration
  • Referral program
  • Strong integration program
  • Best friends of staff (free espresso and fruits)
  • Relocation support

 

Please include the following statement in your application:
"I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".