Customer Success Specialist

Toronto, Ontario, Canada Full-time

Webinterpret – a plug and play solution provider that enables any company, small or large, to offer their products worldwide while providing superior customer service – is looking for a Customer Success Specialist.

We are a dynamic, innovative and truly international company that breaks barriers to international retail for sellers from all over the world. Diversity, enthusiasm and buzzing with creative ideas are at the very heart of who we are and what we do.

With our headquarters in France and offices in Canada, China, Spain and Poland, we employ 200+ of most talented and experienced linguists, testers, sales specialists, programmers, data scientists, and many more. English, French, German, Spanish, Russian and Chinese is among the many languages you can hear daily in our office.

 

Customer Success Specialist 

Location: Toronto, Canada

Customer Success Specialist is a cross-border trade e-commerce expert, whose primary goal is to create Value added for customers and to make sure that customers consistently realize the value of Webinterpret services and product. This position is versatile, which means you will be both an experienced software/ solution expert and a business partner too.

RESPONSIBILITIES

  • A proactive execution of contact strategy, to make sure customers see Webinterpret's support and value.
  • Assessing account performance, provide solutions and improvements to increase customer cross-border trade sales.
  • Taking the full advantage of existing tools: CRM software (Zendesk  & Salesforce), SUI (user interface), Admin Panel (administration interface) as well as SQL queries to find the problem’s root cause.
  • Interacting  with customers through business advice, issue solving or issue escalation.
  • Running complex customer account analysis and optimization of Customer’s account settings.
  • Building excellent relationships with a broad portfolio of clients from a range of industries.
  • Proposing product/application improvements based on collected feedback.
  • If needed clarify NPS feedback from customer, through personal contact.
  • Interacting with Sales, Support and Product teams to help solve issues.

 

MUST HAVE

  • Proven Experience (2+ years) in customer support or customer service role is a must.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Comfortable with G- Suite (email, sheets, slides, calendar).
  • Must be able to work under pressure and meet deadlines.
  • Ability to work independently and to carry out assignments to completion.
  • Exhibits a high attention to detail.

 

WE OFFER

  • A competitive salary
  • On-going training and development
  • Advancement and career opportunities
  • Casual dress environment
  • A great company culture
  • An incredible team of smart and supportive people
  • Great benefits insurance and ability to grow with the great organization and set up staffing.
  • Some travel opportunities