Financial Support Specialist with German

Warsaw, Poland Full-time

Webinterpret is a fast-growing technology business with offices in 5 countries.
Our SaaS-based software provides a suite of localisation tools that enable online retailers to rapidly expand their business into international markets.

 

Our products are appreciated by over 20,000 retailers across Europe, US and China and are used to run cross-border trade programs with some of the biggest names in e-commerce such as Amazon, Ebay, PayPal and others. We are an international team and pride ourselves on our friendly working environment.

 

Financial Support Specialist with German

Location: Warsaw, Inflancka 4a

 

RESPONSIBILITIES

  • Act as escalation point for all cases within Finance Area of Customer Care (invoicing + client payment tickets)
  • Be the main contact point with Finance Department - to establish root cause of problems and solutions to it
  • Responsible for cash collection activities from the 1st overdue invoice reminder, till write off recommendation
  • Establish voice relationship with overdue customers, to create trust which would result in payment of amounts due
  • Identify and highlight system errors (discrepancies between Financial systems vs production systems) - i.e Zuora, Ogone, vs SUI, Admin
  • Work with Finance Team (push) to provide solutions to existing issues
  • Analyze current Cash Collection Strategy and propose improvements, especially to early collection, collection campaigns and emailing
  • Propose scope of "cash collection deals and proposals" which would support Cash collection results: PtP, PtP paid
  • Time split: 60% cash collection / 40% financial tickets
  • Be the backup for Refund / upgrade process. Help solving issues in this area.
  • Use of additional priviliages and tools given by Finance team (cash collection discounts, access to ZUORA, DWH) to achieve goals

 

MUST HAVE

  • Ambition to deliver
  • Self-driven - ability to stretch yourself and set up your own daily routine to contact customers
  • Solid analytical skills
  • Deep system knowledge to be able to identify system / process issues within Financial aspects
  • English and German is a must
  • Advanced soft skills - ability to have difficult convesations including cash collection conversations with clients

 

NICE TO HAVE

  • Experience in Customer Care or Account Management (1 year)
  • SQL knowledge
  • Advanced Excel skills
  • Previous experience in cash collection area would be an asset

 

WE OFFER

  • Working with big partners (eBay, Amazon)
  • Product on a big and international scale
  • Dynamic international team
  • Opportunities for development
  • Attractive remuneration
  • Referral program
  • Strong integration program
  • Best friends of staff (free espresso and fruits)
  • Relocation support

 

Please include the following statement in your application:
"I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".