Quality Assurance Specialist (Shipping Team)

Warszawa, mazowieckie, Polska Full-time

Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300% and it shows no signs of slowdown.

To support this growth, we are looking for a self-motivated and experienced:

Quality Assurance Specialist (Shipping Team)

Location: Warsaw, Poland

 

RESPONSIBILITIES:

You should be able to motivate external business partners as well as in-house individuals to meet excellence in line with company goals. You should be prepared to take responsibility for tracking customer satisfaction as well as speed of request waiting time and work alongside to the BU Manager to highlight and rectify issues as they arise.

Specific responsibilities:

  • Helping support daily management of customer queries
  • Tracking and reporting of customer support performances
  • Continuous improvement of the support front line procedures
  • Liaising on a constant basis with shipping suppliers in USA, UK and Germany
  • Preparing statement problem reports and documentation supporting audit recommendation with regards to support front line performances
  • Collecting, organizing and reporting customer feedback in order to ensure and apply constant improvements of the product
  • Training and coaching front line team
  • Assisting phone calls regarding operations

 

MUST HAVE:

  • 3+ years of experience in Customer Support role or similar applied to transportation and/ or logistics industry
  • Excellent communication skills (written & verbal)
  • Good written and oral communication skills in English
  • Demonstrated problem solving and analytical skills
  • Self driven improvement and learning attitude
  • Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment.
  • Lead by example
  • Good time management

 

WE OFFER:

  • Working with leading ecommerce partners (eBay, Amazon, PayPal, Google)
  • Conduct project with high potential, at global scale
  • Dynamic international team
  • Free English, French, German and Polish lessons

 

 

Please include the following statement in your application: 

"I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".