2nd Line Web Application Specialist

Warsaw, Poland Full-time

Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300% and it shows no signs of slowdown.

To support this growth, we are looking for a self-motivated and experienced:

2nd Line Web Application Support

Location: Warsaw, Inflancka 4a

 

RESPONSIBILITIES

  • Provide 2nd line support for existing clients of the company’s web based application.
  • Interact with Sales, Account Managers and Level 1 support to both mentor and help solve issues.
  • Assess, troubleshoot, and report back on customer issues, as well as documenting ongoing challenges for further analysis.
  • Interact with Product management, Developers and Customer Care for both problem escalation and to keep up to date on new features.
  • Provide SQL queries and reports for in-house users.

 

MUST HAVE

  • Experience in developing and testing SQL scripts to query and manipulate data.
  • Good knowledge of MySQL and MongoDB.
  • Understanding of programming fundamentals.
  • Passionate problem solver with analytical mind who can think logical.
  • Excellent organizational, written and oral communication skills.
  • Strong investigative skills in complex software infrastructure.
  • Technical oriented.
  • Good knowledge of English.
  • Likes to solve puzzles.

NICE TO HAVE:

  • Previous experience working in Customer Support as a 2nd Line Support specialist.

 

WE OFFER

  • Working with big partners (eBay, Amazon)
  • Product on a big and international scale
  • Opportunities for development
  • Attractive remuneration
  • Referral program
  • Strong integration program
  • Best friends of staff (free espresso and fruits)
  • Relocation support

 

Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".