Customer Advocate 1st Line Support - German Market

Warsaw, Poland Full-time

Webinterpret is a fast-growing technology business with offices in 5 countries.
Our SaaS-based software provides a suite of localization tools that enable online retailers to rapidly expand their business into international markets.

 

Our products are appreciated by over 20,000 retailers across Europe, US and China and are used to run cross-border trade programs with some of the biggest names in e-commerce such as Amazon, Ebay, PayPal and others. We are an international team and pride ourselves on our friendly working environment.

 

Customer Advocate / 1st Line Support - German Market

Location: Warsaw, Inflancka 4a

 

RESPONSIBILITIES

  • Interact with customers through email and chat
  • Investigating and solving customer's technical issues
  • Cooperating with other departments
  • Representing company and maintaining high customer satisfaction level

 

MUST HAVE

  • Very good German (min. B2)
  • Good written and oral communication skills in English
  • Self-driven improvement and learning attitude
  • Good time management

NICE TO HAVE

  • Basic knowledge of MySQL

 

WE OFFER

  • Working with big partners (eBay, Amazon)
  • Product on a big and international scale
  • Dynamic international team
  • Opportunities for development
  • Attractive remuneration
  • Referral program
  • Strong integration program
  • Best friends of staff (free espresso and fruits)
  • Relocation support

 

 

Please include the following statement in your application:
"I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".